While I strive to make the highest quality pieces, I guarantee my work 100%. If for some reason you are not 100% satisfied with your order, I will replace your piece. Refund are accepted only if the product is damaged within 14 days and will only be issued after I receive the damaged goods.
Please do not hesitate to contact me for any reason.
*** Shipping takes anywhere from 3-7 Days and will be mailed via USPS first class mail.
Thank you for your patience while I handcraft your piece.
Sometimes the post office makes mistakes! If an order does not arrive, please contact me for tracking info. if the tracking info says the package has been delivered or signed for, Lux and Luca cannot be held responsible for lost packages. If the tracking info states that it has not been delivered, please open a case with the post office and I will send a replacement order for 50% of the cost of the package, including its shipping. Thank you!
Brass, Nugold and Copper are base metals which mean they will tarnish over time. Some people's body chemistries are more acidic than others (I have no way of determining this before hand) and will cause the metal to turn green and or/ tarnish at a far more rapid rate than other people's bodies. If you feel your piece has turned at an alarming rate, I will be happy to exchange them for a sterling or gold fill at an extra charge + shipping.
To care for your piece:
Keep it away from water, aerosols, perfumes, lotions and other chemicals. Do not leave your necklace or cuff in the bathroom while you shower, as moist air can cause tarnish. Once brass chains tarnish, they will forever be in this state. FOR BARS AND CUFFS to remove tarnish simply use a brass cleaner like BRASSO or a jewelry polishing cloth.
**** BRASS BAR NECKLACES HAVE BEEN DISCONTINUED